“Customer Experience” Who’s doing anything about it?
Written by Glen Drummond on 04.03.2007 |
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Mark Twain once quipped: “Everybody talks about the weather, nobody does anything about it.” If Twain were to spend some time on corporate campuses today, I wonder if he might level the same wry observation at all the corporate talk about “customer experience.” After years of articles, conferences, business best-sellers and corporate buzz […]
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